Are you using a dashboard to assess your organization’s performance? At CDL, we decided to give this approach a try. This time last year, I was beginning the necessary background work, including gathering initial data that would help me understand […]
We’ve all heard the saying, “What gets measured gets done.” It means regular measurement and reporting keeps you focused — because you use that information to make decisions to improve your results. Your most critical measurements are called Key Performance Indicators. In a […]
In an earlier post , I promised I’d cover our Twitter guidelines and also provide you with some information about how the account is performing. Before I get going, let me remind any readers unfamiliar with Twitter that “following” is a […]
UC's May 09 Annual Accountability Report is now available online. The website provides a spotlight on accountability issues from President Yudof, an introduction to the report, and a discussion of key themes and trends.