Are you using a dashboard to assess your organization’s performance? At CDL, we decided to give this approach a try. This time last year, I was beginning the necessary background work, including gathering initial data that would help me understand
We’ve all heard the saying, “What gets measured gets done.” It means regular measurement and reporting keeps you focused — because you use that information to make decisions to improve your results. Your most critical measurements are called Key Performance Indicators. In a
In an earlier post , I promised I’d cover our Twitter guidelines and also provide you with some information about how the account is performing. Before I get going, let me remind any readers unfamiliar with Twitter that “following” is a
UC's May 09 Annual Accountability Report is now available online. The website provides a spotlight on accountability issues from President Yudof, an introduction to the report, and a discussion of key themes and trends.