Category: Information Services
CDL Information Services and UC Courier Management ticketing systems migration from Footprints to Freshdesk
Why are the CDL Helpline and Courier Management ticketing systems migrating from Footprints to Freshdesk? Due to cybersecurity concerns with the Footprints software, Footprints will be decommissioned on March 14, 2023. Instead, the CDL Helpline and Courier Management teams will […]
A warm welcome to Kristen Chua!
We are delighted to announce that Kristen Chua has joined the Information Services team as an Information Services Analyst beginning December 6, 2021. In her role, Kristen will provide essential support to both the users of CDL services and to […]
CDL Job Opening: Information Services Analyst
The California Digital Library (CDL) Information Services Team is recruiting! The ideal candidate for our Information Services Analyst position possesses a passion for researching and solving problems, a commitment to excellence in customer service, a desire to provide assistance to […]
Congratulations and Farewell to Brian David
Please join me in offering a warm congratulations to our wonderful CDL colleague, Brian David, who has accepted a position as an accessibility subject matter expert with Wells Fargo, beginning June 2021. At Wells Fargo, Brian’s work will focus on […]
CDL COVID-19 Update
Update (6/3/20): Bay Area counties have updated their shelter in place orders with a phased re-opening approach for some businesses; however, the shelter in place order is still in place for the general population. Currently, CDL will remain on telecommute […]
CDL welcomes Brian David
CDL happily welcomes Brian David as CDL’s new Information Services analyst. Most recently, Brian spent 3+ years at bepress as a consultant and team manager. Before then, his career included work within the non-profit and agriculture sectors, among other positions. […]
CDL Job Opening for Information Services Analyst
The California Digital Library (CDL) supports the education, research, and public service mission of the University of California in partnership with the ten campus University of California Libraries system. The CDL has four core programs: Collection Development; Discovery & Delivery; […]
Staff Transitions: Nga Ong, Kathryn Stine & Nancy Scott-Noennig
Good things come in threes, and so it is with staff transitions this summer! We’d like to take the opportunity to announce three – count them, three! – new staff transitions in this message: New positions within CDL for Nga […]
CDL Job Opening for Information Services Analyst
The California Digital Library (CDL) supports the education, research, and public service mission of the University of California in partnership with the ten campus University of California Libraries system. The CDL has four core programs: Collection Development; Discovery & Delivery; […]
CDL Helpline: notice of staffing transitions
Currently, the CDL Helpline (available via the CDL Helpline database, email [cdl@www.cdlib.org] and telephone [510.987.0555]) is experiencing staffing transitions. During the next month or so, responses to issues reported to Helpline staff might take slightly longer than usual, although we’ll […]