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Report a Problem


For CDL-maintained systems, check the System Status page

If an indicator other than the green light (circle) icon displays, a problem with the resource has been detected and CDL staff have been notified (during normal working hours).

For licensed resources, view announcements on the CDLALERT-L Archive

Check the archive to see if a CDLAlert has been sent reporting scheduled or unscheduled downtime for a specific vendor or resource.

Search and report problems via the CDL Helpline website

See instructions for logging into and using the CDL Helpline website.

Report a SILS (Alma or Primo VE) Problem

Learn how to submit a technical problem to Ex Libris and the SILS teams.

See our troubleshooting guides

Find information on troubleshooting common ejournal problems, off-campus access, and more.

Report Issues

CDL Helpline

CDL Helpline Instructions

Email CDL Helpline: