For CDL-maintained systems, check the System Status page
If an indicator other than the green light (circle) icon displays, a problem with the resource has been detected and CDL staff have been notified (during normal working hours).
For licensed resources, view announcements on the CDLALERT-L Archive
Check the archive to see if a CDLAlert has been sent reporting scheduled or unscheduled downtime for a specific vendor or resource.
Search and report problems via the CDL Helpline website
See our troubleshooting guides
Find information on troubleshooting common ejournal problems, off-campus access, and more.
Learn how to submit a technical problem to Ex Libris and the SILS teams
For the most part, you should always use the “Report a problem with UC-eLinks” link on the UC-eLinks menu to report specific UC-eLinks problems, because the article citation and workstation/web browser information is automatically supplied along with the feedback form. You can submit generic problems you’ve noticed with the UC-eLinks interface or service by sending email to firstname.lastname@example.org.
Call CDL Helpline: (510) 987-0555
Mon – Fri, 8 a.m – 5 p.m.
Always call the CDL Helpline (during normal working hours) when a resource is completely unavailable, e.g., when you cannot connect at all to a database or ejournal platform.
See After Hours to report problems with CDL resources after 5 p.m.