Report a Problem
Troubleshooting
For CDL-maintained systems, check the System Status page
If an indicator other than the green light (circle) icon displays, a problem with the resource has been detected and CDL staff have been notified (during normal working hours).
For licensed resources, view announcements on the CDLALERT-L Archive
Check the archive to see if a CDLAlert has been sent reporting scheduled or unscheduled downtime for a specific vendor or resource.
Search and report problems via the CDL Helpline website
See instructions for logging into and using the CDL Helpline website.
See our troubleshooting guides
Find information on troubleshooting common ejournal problems, off-campus access, and more.
Report a SILS (Alma or Primo VE) Problem
Learn how to submit a technical problem to Ex Libris and the SILS teams
Report problems with UC-eLinks
For the most part, you should always use the “Report a problem with UC-eLinks” link on the UC-eLinks menu to report specific UC-eLinks problems, because the article citation and workstation/web browser information is automatically supplied along with the feedback form. You can submit generic problems you’ve noticed with the UC-eLinks interface or service by sending email to ucelinks@cdlib.org.
Urgent / Critical Issues
Call CDL Helpline: (510) 987-0555
Mon – Fri, 8 a.m – 5 p.m.
Always call the CDL Helpline (during normal working hours) when a resource is completely unavailable, e.g., when you cannot connect at all to a database or ejournal platform.
See After Hours to report problems with CDL resources after 5 p.m.
Non-urgent Issues
