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Tag: technical management

Bug tracking

I’m managing a project that recently launched an early limited release, and one of our next tasks was to select a bug tracking tool. It would help us manage tasks going forward. We had some choices because my organization doesn’t […]

Looking anew at Service Level Agreements

“Service Level Agreements”–does the phrase bore you or bring you to tears? Make you run looking for a task designee? You are probably in good company. I suspect there are lots of Service Level Agreement (SLA) templates available online for […]

Territory folks

I’ve had a couple of reminders this week about the perceived differences between technical team members and the rest of us. I claim the dubious privilege of straddling the fence, as a former member of an IT shop myself, so […]