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Tag: technical management

Bug tracking

I’m managing a project that recently launched an early limited release, and one of our next tasks was to select a bug tracking tool. It would help us manage tasks going forward. We had some choices because my organization doesn’t…

Looking anew at Service Level Agreements

“Service Level Agreements”–does the phrase bore you or bring you to tears? Make you run looking for a task designee? You are probably in good company. I suspect there are lots of Service Level Agreement (SLA) templates available online for…

Territory folks

I’ve had a couple of reminders this week about the perceived differences between technical team members and the rest of us. I claim the dubious privilege of straddling the fence, as a former member of an IT shop myself, so…