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Communicating About Your Resource

Communicating with CDL

Report Urgent Issues

Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline phone number:

CDL Helpline (510) 987-0555

Mon – Fri, 8 AM – 5 PM

Report Non-Urgent Issues

Non-urgent issues can be reported via the CDL Helpline website.

See instructions for logging into and using the CDL Helpline website.

Contact CDL Staff


The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.

Contact the CDL Resources Liaison Coordinator

Holly Eggleston

CDL Helpline FAQ for Resource Liaisons

Explanation of the CDL Helpline “ticketing” system.

Communicating with Colleagues

Resource Liaison Roster

Contact information for all Resource Liaisons, including Tier 2 contacts.

Resource Liaison Listservs

Listservs used by Resource Liaisons for communication, including vendor-specific lists. 

Common Knowledge Groups for Collections Subject Areas

Renewal dates, participants, and tier designation.

Communicating with Users

Broadcast Communications

Send announcements for CDLINFO via CDL-ERESOURCES-L@UCOP.EDU

Instructional Materials

Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.

Communicating with Vendors

Information Gateway for Vendors

Resources for vendors involved in licensing.

Overview of the RL Program for Vendors

Frequently asked questions from a vendor’s perspective.