Report Urgent Issues
Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline phone number:
CDL Helpline (510) 987-0555
Mon – Fri, 8 AM – 5 PM
Non-urgent issues can be reported via the CDL Helpline website.
Contact CDL Staff
The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.
Contact the CDL Resources Liaison Coordinator
Explanation of the CDL Helpline “ticketing” system.
Contact information for all Resource Liaisons, including Tier 2 contacts.
Listservs used by Resource Liaisons for communication, including vendor-specific lists.
Renewal dates, participants, and tier designation.
Send announcements for CDLINFO via CDL-ERESOURCES-L@UCOP.EDU
Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.
Resources for vendors involved in licensing.
Frequently asked questions from a vendor’s perspective.