Communicating About Your Resource
Communicating with CDL
Report Urgent Issues
Urgent or critical issues, such as the unavailability of a service or database, should be reported immediately to the CDL Helpline phone number:
CDL Helpline (510) 987-0555
Mon – Fri, 8 AM – 5 PM
Report Non-Urgent Issues
Non-urgent issues can be reported via the CDL Helpline website.
See instructions for logging into and using the CDL Helpline website.
Contact CDL Staff
The RLREPORT-L Listserv reaches CDL staff who work with licensed resources, primarily the CDL Resource Wranglers team.
Contact the CDL Resources Liaison Coordinator
Holly Eggleston
CDL Helpline FAQ for Resource Liaisons
Explanation of the CDL Helpline “ticketing” system.
Communicating with Colleagues
Resource Liaison Roster
Contact information for all Resource Liaisons, including Tier 2 contacts.
Resource Liaison Listservs
Listservs used by Resource Liaisons for communication, including vendor-specific lists.
Common Knowledge Groups for Collections Subject Areas
Renewal dates, participants, and tier designation.
Communicating with Users
Broadcast Communications
Send announcements for CDLINFO via CDL-ERESOURCES-L@UCOP.EDU
Instructional Materials
Resource Liaisons are responsible for maintaining the currency of instructional materials for their resource.
Communicating with Vendors
Information Gateway for Vendors
Resources for vendors involved in licensing.
Overview of the RL Program for Vendors
Frequently asked questions from a vendor’s perspective.