2004 Melvyl Catalog Satisfaction Survey Results

A Melvyl Catalog Satisfaction Survey was made available via the web to UC library staff November 2-20, 2004.  Its aim was to determine the level of satisfaction of campus library staff for Melvyl, to surface issues of dissatisfaction of which CDL may not be aware, and to gain a feel for the general “pulse” of opinion about the catalog.  To support CDL’s ongoing effort to meet the bibliographic service needs of its library staff user community, the Melvyl Catalog Satisfaction Survey will be repeated on a regular basis.  The data will be used to measure changes in library staff satisfaction with the Melvyl Catalog suite of services, to assess evolving user needs and expectations, and to gather recommendations for change.

A total of 150 responses were submitted, and responses were received from staff at all ten UC campuses and represented a broad range of work responsibilities, including but not limited to Reference/Instruction (34%), Circulation (14%), Cataloging (9%), and Collection Development (8%).  A significant number of respondents (25%) identified their primary work responsibilities as falling into the category “Other”; of the 37 respondents indicating “Other”, 17 list interlibrary loan responsibilities as primary.

The full survey analysis can be found at http://www.cdlib.org/inside/projects/melvyl/melvylstaff_survey_nov2004.pdf.

Articles addressing some issues raised by user comments to open-ended questions will be reported in upcoming issues of “Melvyl Matters”.