Information Services

Information Services is the first line of contact for many CDL programs and services, and an important resource for CDL’s users – including campus library staff, students, faculty, and the general public. On any given day, the Information Services team members may respond to feedback from several of CDL’s resources, ensure licensed content resources are working properly, write FAQs, or participate in QA testing. In addition, they make sure to stay in touch with the continuing information and communication needs of the various programs they serve.

Our Role

Information Services staff provide direct and indirect support in the following areas:

Feedback Support / User Behavior Analysis

Respond to daily feedbacks for most CDL services such as Calisphere, Online Archive of California, and more
Analyze user errors/problems and notify project administrators of critical issues and emerging trends

Ongoing Resource Support / QA Testing

Manage CDL Helpline (https://helpline.cdlib.org/support/home/) inquiries
Participate in the operational teams for Electronic Resources and others that are instrumental to the continued support and improvement of CDL and vendor resources
Serve on CDL committees that monitor UC-licensed databases and e-journals; conduct ongoing evaluation of products
Send out CDLALERTS regarding online resource issues
Provide functional quality assurance testing for CDL products and services

Education / Outreach

Publish CDLINFO Newsletter, the main information conduit for notifying campus stakeholders of the latest services and resources available from the California Digital Library
Publicize projects to and gather input from frontline library staff at the campuses and selected California institutions (via Users Council)
Create CDL informational flyers, FAQs, and user guides, and host CDL’s Instructional Materials web page

Report Issues

Name	Title	Contact
Atienza, Marri	Information Services Analyst	View profile
Chua, Kristen	Information Services Analyst	View profile