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Reporting Problems FAQ

What are some common sources of confusion or difficulty in using the CDL?

One common misconception about the CDL is that we provide reference assistance (either general or specific in nature). Because the CDL is a ‘virtual’ library, we don’t have access to the physical collection, often a major component in providing reference assistance. Reference assistance is provided by the libraries on each campus.

Additionally, most inquiries regarding interlibrary loan and document delivery services should be sent to directly to the library which holds the item of interest. Problems with the Request feature of the Melvyl Catalog should be reported using the feedback button available on the Request form. Information on the services provided by the libraries on each campus is available at UC Libraries.

How do I recognize and resolve an error related to off-campus use of library resources?

Users can access library resources from off-campus via their campus Proxy Servers. Since Proxy Servers are maintained on the campuses, you need to contact your campus directly to report problems. Information about where to report problems is available on campus Proxy Server pages.

How do I report errors I discover in the content of the Melvyl® Catalog?

At the present time, CDL cannot directly edit records in the Melvyl® Catalog database. The record must be changed by the library that contributed it to the database and then the record must be resubmitted.

A user who discovers an error in a Melvyl® record may report it in one of the following ways:

  1. Report the error to a reference librarian who will then forward the error to the campus responsible for the record.
  2. Email a copy of the record to the electronic address for your campus (listed below). Be sure to explain fully what the error is.

If an electronic address for reporting errors is not listed for your campus, report the error to the reference librarian.

Some errors in the Melvyl® Catalog can be corrected easily, but others may be delayed for technical reasons. When an error affects access, every effort will be made to correct it as soon as possible.

Electronic addresses for reporting errors:

Campus Contacts

Campus Email Address
UC Berkeley
UC Davis
UC Irvine
UC Riverside
UC Santa Barbara
UC Santa Cruz
UC San Diego
UC San Francisco

Error reports for the California State Library and the California Academy of Sciences should be addressed to:

Karen E. Smith
Head, Catalog Section
California State Library
P. O. Box 942837
Sacramento, CA 94237-0001

David Acheson
California Academy of Sciences
Golden Gate Park
San Francisco, CA 94118