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Report a Problem

Use the Report a Problem form

You must be in UC-eLinks to use the Report a Problem form.

  1. From the UC-eLinks window, click on Report a problem with UC-eLinks(The link is in the top of the framed window or under “Get Help”in the full window. See images 2 & 3 below.)
  2. Briefly describe your problem and hit submit.

The benefit of using the form is it automatically sends the CDL Helpline information for troubleshooting your problem — about your system, where you encountered the problem, and the citation information.

UC-eLinks report a problem form

If you have problems accessing or using UC-eLinks and cannot use the Report a Problem form, contact a librarian at your campus or contact the staff of the California Digital Library.

For immediate assistance, call the CDL Helpline: 510-987-0555. Callers with TDD equipment, please call 1-800-735-2929 in California for the telephone relay operator.

In a framed UC-eLinks window, it’s at the top.

UC-eLinks frame header

 

In a full UC-eLinks window, it’s at the bottom under Get Help.

UC-eLinks Get Help links